At FLBPDONLIPS, we want customers to understand our shipping terms before placing an order. This Shipping Policy explains where we ship, how long order processing and delivery may take, how shipping costs are handled, and what customers should do if a package is delayed, damaged, or cannot be delivered.
1. Order Processing Time
Orders are usually processed within 1–3 business days after payment has been successfully confirmed.Orders submitted after 5:00 PM (UTC+8) from Monday to Friday will be processed on the next business day.
Business days are Monday through Friday, excluding weekends and public holidays.
During holidays, high order volume periods, payment review, inventory checks, or unexpected operational delays, order processing may take longer. If there is a significant delay with your order, we will contact you by email when possible.
2. Shipping Area
FLBPDONLIPS currently ships only to the contiguous United States, also known as the lower 48 states.
Free shipping is available for eligible orders shipped within the contiguous United States.
We currently do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- U.S. Virgin Islands
- Guam
- American Samoa
- Northern Mariana Islands
- U.S. Minor Outlying Islands
- APO / FPO / DPO military addresses
- Military bases or military mail forwarding addresses
- P.O. Boxes where the carrier cannot complete delivery
- Countries or regions outside the contiguous United States
If an order is placed with an address outside our supported shipping area, we may contact the customer to confirm the address or cancel and refund the order if delivery cannot be arranged.
Please make sure your shipping address is complete and accurate before submitting your order.
3. Estimated Delivery Time
For orders shipped to the contiguous United States, the estimated shipping time is usually:
15–20 business days after shipment
The total estimated order timeline includes:
- Order processing time: 1–3 business days after payment confirmation
- Estimated shipping time: 15–20 business days after the order has been shipped
Delivery times are estimates only. Actual delivery may vary depending on the destination, carrier handling, customs inspection, public holidays, flight delays, weather conditions, address issues, or other logistics factors beyond our reasonable control.
4. Shipping Cost
FLBPDONLIPS currently offers:
Free Shipping to the contiguous United States
There is no standard shipping fee for eligible orders shipped within the contiguous United States.
Free shipping does not apply to unsupported areas, including Alaska, Hawaii, Puerto Rico, U.S. territories, U.S. Minor Outlying Islands, military addresses, or locations outside the contiguous United States.
If shipping is not available to a customer’s address, the order may be cancelled and refunded.
5. Order Tracking
After your order has been shipped, tracking information will be sent to the email address used at checkout when tracking becomes available.
You can track your order through:
Tracking updates may not appear immediately after a package is handed over to the carrier. It may take some time for the carrier system to update the latest shipping status.
If your tracking information has not updated for several days, you may contact us for assistance.
6. Customs, Import Duties, and Taxes
Orders may be shipped from outside the United States. Depending on the destination and applicable import rules, customs inspection, import duties, taxes, or other related charges may apply.
Any applicable customs duties, import taxes, or related fees are the responsibility of the recipient, unless otherwise stated at checkout.
These charges are not paid to FLBPDONLIPS and are not set by FLBPDONLIPS. They are charged by the local government, customs authority, carrier, or other relevant authority according to applicable import rules.
We recommend that customers review any possible import duties, taxes, or customs-related charges before placing an order.
7. Possible Delivery Delays
Estimated delivery may be delayed due to factors such as:
- Customs inspection
- Public holidays
- Flight delays
- Weather conditions
- Carrier delays
- Incorrect or incomplete shipping address
- High order volume
- Remote delivery limitations
- Other circumstances beyond our reasonable control
If your order is delayed, please check the tracking information first. If you still need assistance, contact us with your order number and the email address used at checkout.
8. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
FLBPDONLIPS is not responsible for delivery failure, delivery delay, package return, or package loss caused by incorrect, incomplete, or undeliverable address information provided by the customer.
If you notice an address error after placing an order, please contact us as soon as possible at:
service@flbpdonlips.store
If the order has already been processed or shipped, we may not be able to change the shipping address.
If a package is returned or cannot be delivered due to an incorrect or incomplete address, we will review the situation based on the tracking information and our applicable order policies.
9. Lost, Damaged, or Problem Packages
If your package appears to be lost, arrives damaged, or shows an unusual delivery issue, please contact us at:
service@flbpdonlips.store
When contacting us, please include:
- Your order number
- The email address used at checkout
- A clear description of the issue
- Photos of the package, product, shipping label, or damage, if applicable
We will review the issue based on the order status, tracking information, photos provided, and our Return & Refund Policy.
Please contact us as soon as possible after discovering a delivery issue so we can review the matter more effectively.
10. Contact Information
If you have questions about shipping, delivery, tracking, or address support, please contact us:
FLBPDONLIPS
Website: flbpdonlips.store
Email: service@flbpdonlips.store
Phone: +86 139 0274 7254
Business Hours: Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8)
Business Address: Room 20-21, 20th Floor, Unit 5, Building 2, Tianyue Garden, Huandong 1st Road, Tuncheng Town, Tunchang County, Hainan Province, China
When contacting us, please include your order number and a clear description of your shipping question so we can assist you more efficiently.