At FLBPDONLIPS, we want customers to understand our return and refund process before and after placing an order. This Return and Refund Policy explains our return window, return conditions, hygiene-related restrictions for lip makeup products, return shipping responsibility, refund process, and how to contact us for assistance.
1. Return Window
We accept return or exchange requests within 30 days after the customer receives the order.
To be eligible for a return, the item must be requested within the approved return period and must meet the return conditions listed in this policy.
Return or exchange requests submitted after 30 days from delivery may not be accepted, unless required by applicable law.
2. Return Authorization Required
Customers must contact FLBPDONLIPS before returning any item.
Please do not send items back without contacting us first. Unauthorized returns may not be accepted or processed.
To start a return or exchange request, please contact us at:
service@flbpdonlips.store
When contacting us, please include:
- Your order number
- The email address used at checkout
- A clear description of the issue
- Photos or videos of the product, packaging, shipping label, or damage, if applicable
After reviewing your request, our customer service team will provide return instructions if the return is approved.
3. Return Handling Fee
FLBPDONLIPS does not charge a return handling fee or restocking fee for approved returns.
However, return shipping responsibility may vary depending on the reason for the return, as explained below.
4. Eligible Return and Exchange Conditions
We may accept returns or exchanges for the following situations:
- The item arrived damaged.
- The item received was incorrect.
- The item has a confirmed product issue after delivery.
- The customer received the wrong shade or wrong item due to our fulfillment error.
- The customer wants to return an eligible item within 30 days after delivery.
For hygiene and product safety reasons, lip makeup products should be unused, unopened, untested, and in their original packaging when the return is based on personal preference, wrong shade selection by the customer, or change of mind.
If the product arrives damaged, incorrect, or has a confirmed product issue, please contact us with clear photos so we can review the request.
5. Hygiene and Product Safety Notice
Because FLBPDONLIPS sells lip makeup products, including lipsticks, lip glosses, lip glazes, and similar beauty items, certain return restrictions may apply for hygiene reasons.
Opened, used, tested, applied, unsealed, or visibly handled lip makeup products may not be eligible for return or exchange unless:
- The item arrived damaged.
- The wrong item was sent.
- The item has a confirmed product issue.
- The issue was caused by our fulfillment error.
This policy helps protect product hygiene and customer safety while still allowing us to review genuine order issues.
6. Items That May Not Be Eligible for Return
The following items may not be eligible for return or exchange:
- Products returned after the 30-day return window.
- Opened, used, tested, applied, or unsealed lip makeup products, unless damaged, incorrect, or confirmed to have a product issue.
- Items not in their original packaging.
- Items damaged due to customer misuse, improper storage, or handling after delivery.
- Items returned without prior authorization from FLBPDONLIPS.
- Items that are missing accessories, packaging, labels, or included parts, where applicable.
- Products purchased with incomplete or incorrect order information provided by the customer, unless the issue was caused by our error.
7. Return Shipping Cost
Return shipping responsibility depends on the reason for the return.
If the return is caused by a damaged item, incorrect item, missing item, or confirmed product issue, FLBPDONLIPS will cover the approved return shipping cost.
If the return is requested due to personal preference, wrong shade selection by the customer, or change of mind, the customer may be responsible for the return shipping cost unless otherwise confirmed by our customer service team.
We do not provide a public return address on this page because return instructions may vary by order situation. Please contact us first and wait for authorization before sending any item back.
8. Damaged, Incorrect, or Missing Items
If your order arrives damaged, incorrect, or missing an item, please contact us as soon as possible at:
service@flbpdonlips.store
Please include:
- Your order number
- Photos of the product and packaging
- Photos of the shipping label
- A clear description of the issue
We will review the information provided and offer an appropriate solution according to the order status, product condition, and available evidence. Depending on the situation, this may include a replacement, exchange, refund, or other reasonable resolution.
9. Refund Process
Once your return is received and reviewed, we will notify you by email whether the refund has been approved.
If approved, the refund will be issued to the original payment method used for the order.
Refund processing time after approval:7 business days after approval
Please note that the time required for the refund to appear in your account may vary depending on the payment provider, bank, or card issuer. FLBPDONLIPS does not control payment provider processing times after the refund has been submitted.
10. Exchanges
If an exchange is approved, we will provide instructions by email.
Exchanges may be available for damaged items, incorrect items, confirmed product issues, or fulfillment errors, depending on product availability.
If the requested replacement item is unavailable, we may offer a refund or another reasonable solution.
11. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
service@flbpdonlips.store
If the order has not yet been processed or shipped, we may be able to cancel it.
If the order has already been processed, packed, or shipped, cancellation may no longer be possible. In that case, the order may need to be handled under this Return and Refund Policy after delivery.
12. Refunds for Shipping Issues
If a package is returned, delayed, lost, or cannot be delivered, we will review the situation based on the tracking information, shipping status, and the reason for the issue.
If the issue is caused by an incorrect or incomplete shipping address provided by the customer, FLBPDONLIPS may not be responsible for reshipping costs or refund loss related to the failed delivery.
If the issue is caused by our error or a confirmed shipping problem, we will review the case and provide assistance according to the order situation.
13. Contact Information
If you have questions about returns, refunds, exchanges, damaged items, incorrect items, or order issues, please contact us:
FLBPDONLIPS
Website: flbpdonlips.store
Email: service@flbpdonlips.store
Phone: +86 139 0274 7254
Business Hours: Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8)
Business Address: Room 20-21, 20th Floor, Unit 5, Building 2, Tianyue Garden, Huandong 1st Road, Tuncheng Town, Tunchang County, Hainan Province, China
When contacting us, please include your order number and a clear description of your request so we can review it more efficiently.