1. Scope of this Policy
Thank you for visiting FLBPDONLIPS, operated through flbpdonlips.store, referred to as “FLBPDONLIPS,” “us,” “our,” or “we.” We respect the privacy of visitors and customers who use our website and have prepared this Privacy Policy to explain what personal information we may collect, how we may use it, how we may share it, and how we protect it.
This Privacy Policy applies to information collected through flbpdonlips.store, customer service communications, order-related interactions, and other online services connected to our website.
Our website is intended for customers in the United States. If you access the Site from outside the United States, you understand that your information may be processed in countries or regions where our business operations, website service providers, payment service providers, logistics providers, or technical support providers operate.
If you have any questions regarding this Privacy Policy or our privacy practices, please see the section entitled Contact Us at the end of this Privacy Policy.
2. Agreement to Terms
If you do not agree with the terms of this Privacy Policy or our Terms of Use, you should discontinue use of the FLBPDONLIPS website, flbpdonlips.store, referred to as the “Site,” and/or our services without providing us any personally identifiable information.
By using our Site, placing an order, creating an account, subscribing to communications, or contacting us, you acknowledge that you have read and understood this Privacy Policy.
3. Effective Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business practices, service providers, legal requirements, or customer service procedures.
If we make a material change to this Privacy Policy, we may provide notice through the Site or through the email address associated with your order or account, where appropriate.
Your continued use of the Site and/or our services after changes are posted will constitute your acknowledgment of the updated Privacy Policy.
Minor changes to our Privacy Policy
Where we make minor changes to our Privacy Policy, we will update this page with a new effective date. Our processing of your information will be governed by the version of the Privacy Policy in effect at the time of processing.
Major changes to our Privacy Policy or the purposes for which we process your information
Where we make major changes to this Privacy Policy or intend to use your information for a materially different purpose from the purpose for which we originally collected it, we may provide notice by email where possible or by posting a notice on our website.
Where required by applicable law, we will obtain your consent before using your information for a purpose that is materially different from the purposes described in this Privacy Policy.
4. The Information We Collect
We may collect the following categories of personal information directly from you as you visit our website, contact us, create an account, subscribe to communications, or place an order with us:
Personal details: Such as your name, email address, telephone number, shipping address, billing address, and company name if applicable.
Account information: Such as your order history, saved addresses, preferences, communication preferences, and any other information you provide when you create an account or complete a form on our Site.
Log information: Such as your IP address, general location based on IP address, webpages accessed, date and time of your visit, referring website or link, browser version, device type, operating system, and website activity.
Marketing information: Such as your marketing preferences and, where applicable, email engagement information including delivery rates, open rates, click-through rates, and unsubscribe status.
Billing information: Such as billing name, billing address, order amount, payment status, transaction reference, and payment confirmation details. Complete payment card information is processed by third-party payment service providers and is not intentionally stored by us on the Site.
Communications you send us: Such as customer service messages, product questions, return or refund requests, order issue descriptions, survey responses, and other information you choose to provide.
Visual information: Such as photographs or videos you voluntarily submit to customer service for order issue review, including damaged item review, incorrect item review, missing item review, or similar support requests.
We do not require customers to provide sensitive personal information to browse or purchase products on our Site. If you voluntarily provide photos, product issue descriptions, or other information when contacting customer service, we will use that information only to review and respond to your request. Please do not submit unnecessary sensitive personal information to us.
We may also receive certain information from third-party service providers involved in order processing, payment confirmation, shipping, fraud prevention, analytics, customer service, or website operation. Such information is generally limited to contact details, order-related details, payment status, delivery status, or technical information needed to operate the Site.
What are the consequences of not providing personal information?
You are not required to provide all personal information identified in this Privacy Policy to browse our website. However, certain functions may not be available if you do not provide certain personal information. For example, we may not be able to process a transaction, arrange delivery, respond to your request, provide order updates, or review a return or refund request without the required information.
5. Cookies
A cookie is a small string of information that a website transfers to your browser for identification, functionality, analytics, or preference purposes. Cookies may help websites remember your activity, keep items in your shopping cart, support account login functions, improve page performance, and understand how visitors use the Site.
Some cookies are necessary for the website to operate. Other cookies may be functional, analytical, or used for advertising where applicable.
We may use cookies and similar technologies on our website, including essential cookies, functional cookies, analytics cookies, advertising cookies, pixels, tags, or web beacons where applicable. For further information on cookies used on our Site, please review the cookie notice or cookie settings available on flbpdonlips.store, if provided.
You can reject or disable some cookies through your browser settings or through a cookie control tool where available. Please note that disabling cookies may affect your ability to use certain website features, including shopping cart functions, account login, checkout, or saved preferences.
Device Information
Similar to cookies, we may automatically collect certain information about the device you use to access the Site. This may include IP address, general location based on IP address, device identifiers, browser type, browser language, operating system, and the country or region from which you accessed the Site.
This information may help us diagnose technical issues, maintain website security, administer the Site, and display content properly.
Do Not Track
FLBPDONLIPS respects customer privacy. However, our Site may not respond to all “Do Not Track” signals because there is currently no uniform technical standard for how such signals should be interpreted across browsers, devices, and websites.
You may manage certain tracking preferences through your browser settings, device settings, or cookie settings where available.
6. Children’s Privacy
The Site is not intended for users under the age of 13. We do not knowingly or intentionally collect personal information from visitors who are under the age of 13.
If you are aware of, or suspect that, someone under the age of 13 has provided personal information to us without appropriate permission, please contact us using the details provided in the Contact Us section. If we confirm that such information has been collected, we will take reasonable steps to delete it where required by applicable law.
7. How We Use Your Personal Information
We may use the categories of personal information described above for the following purposes:
Perform transactions
We may use personal details, account information, billing information, log information, and order information to process purchases, confirm payment, arrange shipment, provide order updates, and complete customer transactions.
Legal basis or business purpose may include:
- Performing a contract with you
- Taking steps at your request before entering into a contract
- Supporting legitimate business operations
- Complying with applicable legal obligations
Respond to inquiries and messages we receive and keep records of correspondence
We may use personal details, order information, communications you send us, billing information, and visual information voluntarily provided by you to respond to customer service requests, product questions, order issues, return requests, refund requests, or other communications.
Legal basis or business purpose may include:
- Providing customer support
- Performing a contract with you
- Supporting legitimate business operations
- Maintaining records of customer communications
Manage your account and generally facilitate the running and operation of our business
We may use account information, personal details, order history, communication preferences, and website activity information to support account functions, maintain business records, improve operational processes, and manage customer service.
Legal basis or business purpose may include:
- Supporting legitimate business operations
- Maintaining business records
- Complying with applicable legal obligations
Make our website easier to use and conduct research regarding customer service and website experience
We may use log information, cookies, device information, communication records, and website activity information to improve website navigation, page performance, checkout experience, customer support, and general website functionality.
Legal basis or business purpose may include:
- Improving website performance
- Understanding customer experience
- Supporting legitimate business operations
- Consent where required by applicable law
Protect the security and effective functioning of our website and information technology systems
We may use personal information, billing information, log information, device information, and order activity to help identify and prevent unauthorized access, malicious activity, fraud, suspicious transactions, misuse of our Site, or other security risks.
Legal basis or business purpose may include:
- Maintaining website security
- Preventing fraud or misuse
- Supporting legitimate business operations
- Complying with applicable legal obligations
Provide relevant marketing
Where permitted, we may use your email address, communication preferences, account information, order history, website activity, or marketing engagement information to send marketing communications, product updates, or store news.
You may unsubscribe from marketing emails at any time.
Legal basis or business purpose may include:
- Consent where required
- Legitimate business interest where permitted by applicable law
- Managing communication preferences
Address our compliance and legal obligations and exercise our legal rights
We may use personal information where necessary to comply with applicable laws, maintain tax or accounting records, respond to lawful requests, resolve disputes, enforce our policies, protect our rights, or prevent misuse of the Site.
8. How We Share Your Personal Information
We may share personal information, for the purposes outlined above, with the following categories of recipients:
Affiliated entities or related business support providers, where applicable.
Service providers: We may share personal information with service providers acting on our behalf or under our instructions. These may include website hosting providers, information technology services, data storage providers, payment processing providers, fraud prevention services, customer service tools, email service providers, analytics providers, marketing management providers, and order management tools.
Payment service providers: We may share transaction-related information with payment processors, payment gateways, fraud screening tools, or financial service providers to process payments, verify payment status, prevent fraud, and manage refunds where applicable.
Shipping and logistics providers: We may share order-related details such as name, shipping address, phone number, email address, order number, and delivery information with shipping and logistics partners to arrange shipment and delivery.
Auditors, advisors, and financial institutions: We may share personal information with auditors, legal advisors, tax advisors, accounting providers, financial institutions, or other professional advisors where necessary for business, legal, tax, accounting, or compliance purposes.
Business reorganization: We may share personal information with a corporate purchaser or prospective purchaser to the extent permitted by law as part of any merger, acquisition, sale of business assets, transition of service, insolvency, bankruptcy, or similar business event.
Mandatory disclosures and legal rights: We may share personal information in order to comply with a subpoena, court order, legal process, government request, or applicable law. We may also share personal information to protect our legal rights, property, safety, customers, service providers, or others, or to help prevent fraud or abuse.
We do not sell customer personal information as a regular business practice.
If you have questions about the parties with which we share personal information, please contact us as specified below.
9. Your Privacy Choices
At checkout, during account registration, or when browsing the Site, you may have the option to receive marketing communications from us by selecting an opt-in checkbox or by entering your email address into a newsletter sign-up form, where such function is available.
You have control over whether you receive direct marketing communications from us. If you no longer wish to receive marketing emails, remain on a mailing list to which you previously subscribed, or receive other promotional messages, you may choose not to receive such communications at any time.
You may unsubscribe by:
- Following the unsubscribe link in the relevant email.
- Adjusting your account or communication preferences where available.
- Contacting us at service@flbpdonlips.store.
Even if you unsubscribe from marketing communications, we may still send service-related messages, including order confirmations, shipping updates, return instructions, refund notices, account notices, or customer service responses.
10. How We Store and Safeguard Your Personal Information
We maintain reasonable technical, administrative, and organizational measures to help protect personal information from loss, misuse, alteration, unauthorized access, disclosure, or unintentional destruction.
However, no website, online transmission, or electronic storage method can be guaranteed to be completely secure. Except to the extent that liability cannot be excluded or limited due to applicable law, we assume no responsibility for disclosure of information due to errors in transmission, unauthorized third-party access, or causes beyond our reasonable control.
You also have an important role in protecting your personal information. You should not share your username or password with anyone, and you should avoid reusing passwords across multiple websites.
If you have reason to believe that your username, password, account information, or communication with us has been compromised, please contact us using the details provided below.
11. Additional Disclosures for California Consumers
This section describes how we may collect, use, process, and disclose personal information of California consumers and the rights such consumers may have under California privacy laws. These disclosures supplement the other sections of this Privacy Policy.
To understand what personal information we may collect and the sources from which we may collect it, please see the section The Information We Collect above.
We collect personal information to operate, manage, and maintain our business, provide products and services, process orders, arrange delivery, provide customer support, improve the Site, detect fraud, maintain security, and meet legal or business obligations.
We may share personal information with the categories of third parties listed in the section How We Share Your Personal Information.
We do not sell customer personal information as a regular business practice. If applicable law defines certain advertising or analytics cookie activity as a “sale,” “sharing,” or similar term, you may contact us to ask about available choices.
We do not knowingly sell or share the personal information of minors under 13 years of age.
We may disclose the following categories of personal information for operational business purposes:
Identifiers, such as name, email address, phone number, shipping address, billing address, IP address, and online identifiers
Shared with service providers, payment service providers, shipping providers, business support providers, professional advisors, and parties involved in mandatory disclosures or legal rights.
Commercial information, such as transaction information, purchase history, order number, payment status, and customer service records
Shared with service providers, payment service providers, shipping providers, professional advisors, and business support providers where applicable.
Internet or network activity information, such as browsing history and interactions with our website
Shared with website service providers, analytics providers where applicable, security providers, and business support providers.
Geolocation data, such as general IP-based location
Shared with website service providers, analytics providers where applicable, fraud prevention tools, and security providers.
Electronic or visual information voluntarily submitted by you, such as photos sent for customer service review
Shared with customer service support providers or other service providers only where needed to review and respond to your request.
Inferences drawn from certain information, such as preferences or shopping activity
Shared with analytics or marketing service providers where applicable.
Your California Privacy Rights
Depending on applicable law, California consumers may have the right to:
- Request to know the categories of personal information collected.
- Request access to certain personal information.
- Request correction of inaccurate personal information.
- Request deletion of certain personal information, subject to legal exceptions.
- Opt out of certain uses of personal information where applicable.
- Not be discriminated against for exercising privacy rights.
If you wish to exercise any of these rights or have questions regarding the processing of your personal information, please email us at service@flbpdonlips.store.
Before we process certain requests, we may need to verify your identity for security purposes. Verification may require information such as your name, email address, order number, phone number, or shipping address.
To use an authorized agent to make a request on your behalf, you may need to provide proof that the agent has permission to act for you, and we may still need to verify your identity directly.
12. Additional Information for United States Consumers
FLBPDONLIPS is intended for customers in the United States. This section provides additional information for U.S. consumers outside California where applicable state privacy laws may provide certain rights.
Depending on your state of residence and applicable law, you may have the right to:
- Confirm whether we process certain personal information.
- Access certain personal information we maintain about you.
- Correct inaccurate personal information.
- Request deletion of certain personal information.
- Obtain a copy of certain personal information in a portable format.
- Opt out of certain targeted advertising, sale, or profiling activities where applicable.
We do not sell customer personal information as a regular business practice. We also do not use automated decision-making to make decisions that produce legal or similarly significant effects concerning customers.
If your state provides applicable privacy rights and you wish to submit a request, please contact us at service@flbpdonlips.store with the subject line “Privacy Request.”
We may need to verify your identity before responding to a request. We will respond to privacy requests in accordance with applicable law.
13. Data Retention and Privacy Requests
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:
- Processing and completing orders.
- Providing customer service.
- Managing returns, refunds, replacements, or order issue reviews.
- Maintaining business, tax, accounting, and transaction records.
- Detecting fraud, security risks, or misuse of the Site.
- Resolving disputes or enforcing policies.
- Complying with applicable legal obligations.
When personal information is no longer needed, we may delete, anonymize, or securely retain it where required or permitted by applicable law.
You may contact us to request access, correction, deletion, or review of certain personal information where applicable. To protect customer information, we may need to verify your identity before processing certain privacy requests.
Please contact us at:
service@flbpdonlips.store
When submitting a privacy request, please include your name, email address, order number if applicable, and a clear description of your request.
14. Third-party Links
Third-party Links
This website may contain links or references to third-party websites, including payment service providers, shipping tracking tools, social media pages, analytics tools, advertising services, or other third-party services administered by unaffiliated third parties.
This Privacy Policy does not apply to third-party websites or services. When you click a link to visit a third-party website, you will be subject to that third party’s own privacy practices and terms.
The inclusion of a third-party link on our website does not mean that we control or endorse that third party’s privacy practices. We encourage you to review the privacy and security policies of third-party websites before providing personal information.
Third-party Advertising
We may use third-party advertising or analytics services to help us understand website activity, measure marketing performance, and display advertisements that may be relevant to visitors where applicable.
These services may use cookies, pixels, tags, or similar technologies to collect information about your access to and use of our website and other websites or online services.
You may be able to adjust your browser settings, device settings, or cookie preferences to limit certain tracking technologies. Availability of such controls may depend on your browser, device, region, and the technology used.
15. Contact Us
If you have questions or comments regarding this Privacy Policy or our privacy practices, please contact us by email:
FLBPDONLIPS
Website: flbpdonlips.store
Email: service@flbpdonlips.store
Phone: +86 139 0274 7254
Business Hours: Monday–Friday, 9:00 AM–6:00 PM CST / China Standard Time
Business Address: Room 20-21, 20th Floor, Unit 5, Building 2, Tianyue Garden, Huandong 1st Road, Tuncheng Town, Tunchang County, Hainan Province, China
For privacy requests, please use the subject line “Privacy Request” and include your name, email address, order number if applicable, and a clear description of your request so we can review it properly.